RV Indochine

Restaurant

Located on the main deck, the restaurant is where all meals are served during your cruise. A delightful experience of traditional and Vietnamese cuisine with menus designed by a local executive chef.

Sun Deck

The sun deck of the boat offers a panoramic view of the landscape’s beauty as you cruise. A great place to relax outdoors and enjoy the weather sipping a glass of wine.

Lounge Bar

An enclosed, air-conditioned lounge for you to mingle with the other passengers and crew. And why not spend the evenings sampling the beers and wines from the local area at the bar.

Guided Tours

For travellers who wish to explore the many towns and floating villages have the opportunity to take trips ashore with a diverse itinerary and guides to open up the world of the Mekong and its inhabitants.

Dress code

Dress is casual and relaxed onboard and ashore. While there is no obligation to change for dinner, many do after a hot day of touring. Jeans and shorts can be worn in the restaurant. Loose-fitting clothes are advisable in the heat, with a sweater or wrap for cooler evenings if you want to sit out on deck. There is a fairly low-key captain’s cocktail evening and gala dinner where some women choose to wear a dress and men opt for smarter slacks. Helpful hint: Don’t go overboard on packing as there are fantastic bargains in the markets — T-shirts, colorful cotton pants, scarves and beautiful traditional silk attire — that are great to wear in the day and evening. The ship also has a very inexpensive laundry.

Note: In some temples, skimpy tops and shorts are not allowed and women are required to dress modestly in high-necked tops that cover the shoulders and skirts or pants that fall on or just below the knee. When this is required, the guides or cruise director will always advise in advance.

Smoking Policy

For safety reasons, it is forbidden to smoke on board any of our fleet , as it is a closed environment. However, smokers are invited to go to the sun deck, where ashtrays are provided.

Disabled Facilities

All passengers shall ensure that they are medically, physically and / or in a psychic way fit to undertake a trip without endangering their life or the life of others. No medical services are offered aboard our ships. Any passenger with a physical or mental incapacity, limited capacity of mobility, having an illness requiring treatment or medical care, or pregnant women should inform the travel agent at the time of booking. No reservations can be accepted for passengers whose physical or mental condition is likely to render their participation in the cruise or in the vacation impossible or dangerous for themselves or others, or who require forms of care or assistance impossible to guarantee aboard ship, notably because of unsuitable infrastructure. Some suppliers (hoteliers, airlines and cruise companies, etc) may require a medical certificate confirming that the passenger is fit to travel or they may refuse to accept the booking if they feel that they will be unable to guarantee any assistance or treatment deemed necessary for the health and well-being of the passenger. Participation in the voyage and in excursions is subject to the condition of the passenger having sufficient mobility. If necessary, the disabled may be accompanied at their own expense to obtain the required assistance.

If CroisiEurope considers it strictly necessary for the safety and comfort of the passenger, bookings of persons with disabilities or reduced mobility will be subject to the condition that a companion able to assist the disabled or mobility-impaired passenger be present. This requirement is entirely dependent on CROISIEUROPE’s assessment of the safety related needs of the disabled or mobility-impaired passenger and may vary from one route to another and/or from one boat to another.

If the disabled or reduced mobility person requests and requires special assistance (care, supervision), they must be accompanied by a companion who can provide the required assistance at their own expense.

All personal accidents, diversions or forced stopover costs disrupting the course of the cruise shall be at the liability of the passenger having concealed his unfitness to travel.

We recommend the wearing of footwear suitable for life aboard and for excursions with non-slip soles.

Some vaccinations, although not mandatory, may be recommended by health authorities.

Special Dietary Requirements

Please inform us at the time of your booking whether you require a special diet or suffer from allergies. Our cook will offer you a fully adapted and tasty menu.

Age Restrictions

Reservations from minors shall not be accepted by the travel agency but must be made by the parents or other adults of more than 18 years of age with the necessary authorisations. Minors of under 18 years of age are not permitted to travel on board unaccompanied. They must be accompanied by parents or adults of more than 18 years of age. No alcoholic beverages shall be served to minors on board. Proof of the customer’s age may be requested by the ship’s personnel.

Taking Care of Our Environment

CroisiEurope’s longstanding environmental position focuses on nature as our most valuable asset.

We consider ourselves pioneers in our field, as our commitment to protecting the environment goes above and our legal obligations. We are continually reflecting on how we can expand our green efforts.

After conclusive tests carried out on the Seine River with our partner AS Energy, our ships now use GTL fuel. Gas-to-Liquid fuels combust more uniformly and result in lower emissions.

Here are other environmental initiatives we would like to share with you:

• Installation of water-saving devices on our ships that reduce freshwater consumption by 35% and, as a consequence, the amount of wastewater produced.
• Installation of on-board water fountains that filter public water and transform it into quality drinking water, saving 23 tons of plastic per year.
• Installation of wastewater evacuation systems on our entire fleet that are emptied into wastewater treatment facilities or urban sewer systems during ports of call.
• Installation of a wastewater recipient connected directly to the city sewer system at the CroisiEurope dock.
• All of our ship engines (Green Ship Label) respect the strictest European standards against pollution to help reduce greenhouse gas emissions.
• The latest onboard technology helps limit fuel consumption when cruising.
• We have insulated the ventilation in our engine rooms to reduce noise pollution.
• At ports, we systematically connect to power supply terminals (Powerlock connectors) whenever possible, and for our own docks, we are investing in these newer installations. In addition, most of our ships are equipped with energy-efficient electrical devices.
• In winter, our ships are moored at river ports with electrical terminals that power the vessels, which helps reduce noise and pollution.
• In Paris, we are providing excursions on electric buses that are quieter and pollute less, to everyone’s advantage.
• For the replacement of bath towels, we are trying to raise our passengers’ awareness using written messages and announcements.
• CroisiEurope follows the criteria outlined by Imprim’Vert in regards to environmentally friendly printing. All of the documents printed at our company is done so with vegetable-based inks on unbleached paper.
• All of our waste is sorted and compacted on board before being recycled.
• All food waste and biowaste are collected and converted into biogas by specialised companies.
• Used engine oil is collected and transformed by onshore specialists.
• We use biodegradable and environmentally friendly cleaning products.
• Exterior paints contain no pollutants.
• Plastic straws and cups have been replaced by biodegradable paper.
• Our company is affiliated with E2F, Entreprises Fluviales de France which brings together players in our sector to orchestrate collective actions regarding the immense challenges that lie ahead.

Wi-Fi & Internet Access

All the company’s European fleet are equipped with free Wi-Fi for passengers. This internet connection is available in all lounges / bars and receptions. The Wi-Fi is free to use.

For passengers who do not have computer equipment, we have equipped each boat (except those on the Volga, Mekong, and Africa) with a touch pad that can be lent to them when needed.

Languages on Board

The official languages ​​on board our ships are French and English.

Our team members and tour guides speak English fluently. They also speak other major European languages, such as German, Italian and Spanish.

Indeed, CroisiEurope has more than 19 different nationalities among its employees (French, Germans, Austrians, Hungarians, Spaniards, Italians, Portuguese, Filipinos …)

On board, menus, information about the cruise, shore excursions, and important messages are communicated in French and in English. They may also be advertised in another language, depending on the nationality of the passengers on board.

Health

There is no nurse or doctor on board the boats of our fleet. In the event of an emergency, the purser will contact the nearest hospital or medical service, the boat will make stop-over so that medical care can be provided as quickly as possible to the person.

A defibrillator is available on board each boat. On board, at least two people hold the Lifeguard Rescuer at Work certificate and have been trained to use this device.

If you are worried about a health problem, please consult your doctor before going on your cruise and undergo a complete check-up. We remain at your disposal in case of emergency.

Finally, do not forget to bring any medication packaged in their labeled boxes) and the corresponding prescriptions. Have them renewed if necessary before your departure.

Safety on Board

All our ships (except the African Dream) are certified Bureau Veritas.

Life jackets and life buoy are located in your cabins as well as on the sun deck.

During the presentation of the crew, all safety instructions will be provided.

Animals are not accepted on board.

Persons with Reduced Mobility: Adapted Cabins

CroisiEurope welcomes passengers with reduced mobility and endeavours to facilitate their access to both the facilities on board and on the available excursions. Before booking, our company requires passengers with reduced mobility to mention their specific needs to their travel agent, so that they can be offered the most suitable ship.

People with reduced mobility or have trouble getting around can benefit from adapted cabins on some of the boats in our fleet.

Please note that our three-deck ships have lifts allowing direct access to various bridges, as well as the dining room, lounges and toilets suitable for reduced mobility people.

Our ships with 2 decks, meanwhile, are well thought-out in terms of layout, so common facilities (restaurant, lounge bar, reception) on one level: the main deck, which also has cabins.

Some of our excursions can cause difficulties for people with reduced mobility (walking for several hours, destabilising floor coverings, elevation, etc.), participation in some excursions and travel is subject to the sufficient mobility of the passenger.

With the help of http://www.specialneedsatsea.com/ we may be able to arrange further assistance on request.

Please contact your travel agent for any additional information.

Other Details

Children: No kids

Childrens Facilities: None

Nursery: None

Smoking: Some

Gratuities: Tipping habits vary from country and culture. At CroisiEurope, they are collected centrally in a box at reception at the end of the stay and shared equally between all members of the crew. This token from our passengers shows that they appreciated the quality of the services and the attention they received during the cruise at all levels. How much should I leave? A tip between €5 and €10 per day per person is an average, but each passenger is, of course, free to give what they want. An envelope is deposited for this purpose in your cabin during your last evening on board. Slip it in the box provided for this purpose at the reception before disembarking.